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The Coach’s Playbook
My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level.
Sometimes however, I do find myself just blogging about things that need to be talked about, so don’t be surprised by what you find popping up here. I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!
Have you ever felt like your IT team is working hard, but the ticket backlog never seems to shrink? Or wondered if your clients are truly satisfied, but you have no real way of knowing? It's a common frustration, and it's a direct result of not measuring the right things. Let’s dive into the key met...
Is your business moving forward with a clear purpose, or is it just… moving? It’s a question I see all the time. It’s not uncommon for an organization's plan to be outdated, poorly conceived, or even non-existent. Without a clear roadmap, teams work hard but don't gain ground, and goals always remai...
When you’re just starting or scaling up your IT service business, the instinct is to promise the moon to every client. “We’ll answer every call!” “We’ll fix your issues immediately!” This is especially true for small teams aiming to stand out from the competition. But here’s the cold, hard truth: fo...
Running an IT service business can be an isolating journey. You're constantly focused on the day-to-day operations and putting out fires, all while managing your team. It's easy to get stuck in your own bubble, which can stifle innovation and limit your growth. But what if there was a simple, yet po...
In the IT service industry, one very common problem surfaces again and again: you need access to someone with a ton of IT service experience, but you just can't afford it. The reality is a lot of techs out there today are barely scraping by at a Tier 1 level. They might know a little bit, but they l...
In the IT services industry, there's a relentless push to monetize everything. From ITIL frameworks encouraging us to measure every metric to the allure of charging for every incremental action, the pressure is real. But here's a truth that often gets lost in the noise: Just because you can monetize...
Let's face it, navigating the hectic world of organizational life is tough. But here's the thing: nothing is more critical to your success than understanding and shaping your company culture. Is your organization thriving because of a strong, positive culture? Or is a toxic culture holding you back?...
In today's business landscape, a key factor that distinguishes successful companies from those that merely survive is culture. It’s the foundation of shared values, beliefs, and behaviors that shape the environment in which people work, and it ultimately determines the trajectory of an organization....
