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The Coach’s Playbook

My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level.

Sometimes however, I do find myself just blogging about things that need to be talked about, so don’t be surprised by what you find popping up here. I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!

The Culture Imperative: Building a Foundation for Success article organizational culture Apr 23, 2025

In my experience working with IT Service Delivery companies, and really any organization striving for big things, there's one truth that consistently rings clear: Culture isn’t office perks or team-building activities, and it isn’t a soft, fuzzy afterthought – it's the bedrock on which any successfu...

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Making Work Flow: Bridging the Gap Between IT Strategy and Day-to-Day Execution agile service delivery article Apr 15, 2025

A guide to understanding the relationship between ITSM, ITIL, IT Service Run Guide, and Agile Service Delivery

For IT service providers, the quest for efficiency, customer satisfaction, and sustainable growth is paramount. In this pursuit, two terms frequently surface: IT Service Management (ITSM) ...

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The Culture Conundrum: Transforming Toxic Culture into Thriving Teams article leadership organizational culture toxic culture Dec 17, 2024

Let's face it, navigating the hectic world of organizational life is tough. But here's the thing: nothing is more critical to your success than understanding and shaping your company culture. Is your organization thriving because of a strong, positive culture? Or is a toxic culture holding you back?...

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Feeling Overwhelmed? Maybe it's Time to Embrace Agile Service Delivery agile service delivery article Nov 21, 2024

We've all been there – that moment when you look at your service desk queue and feel a wave of dread wash over you. The endless stream of tickets, the constant pressure to do more with less. It can feel like you're drowning in a sea of requests.

But what if I told you there's a better way? A world ...

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Culture: The Heart of Your Organization article leadership Nov 01, 2024

In today's business landscape, a key factor that distinguishes successful companies from those that merely survive is culture. It’s the foundation of shared values, beliefs, and behaviors that shape the environment in which people work, and it ultimately determines the trajectory of an organization....

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Escape the Chaos: How Agile Service Delivery™ Can Transform Your Workday (and Your Sanity) article Aug 23, 2024

Let's face it, being an IT technician can sometimes feel like you're trapped in a never-ending game of whack-a-mole. The tickets pile up, the phone rings off the hook, and just when you think you're making progress, another urgent issue pops up. It's stressful, it's exhausting, and it can leave you ...

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The Missing Roadmap article roadmap & strategy Aug 12, 2024

I’ve spent a lifetime immersed in the service industry, from the trenches of service to the executive suites. And what I’ve learned is this: too many businesses are driving aimlessly.

I started my working life as a paperboy, a humble beginning that instilled in me a deep-rooted appreciation for the...

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#Mannyisms - Inspirational Words To Live By article Dec 26, 2016

Many years ago, I wrote an article entitled Take Time In Your Life For Inspiration. In it, I make what is now my personal statement: I believe that everyone is capable of both being inspired and inspiring others. A most valuable trait is the ability to take time in your life to recognize when you sh...

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A Resistance Training Tip article Jun 27, 2016

I usually blog about things that are directly related to running your business, but I do have things related to exercise, relaxation, motivation, and just good old inspiration I'd like to share from time to time. Well, it's that time. :)

I make it a point to eat right and exercise regularly to stay...

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One Eye Always On The Stock Market article May 24, 2016

If you're a small business, including sole proprietors, there is a bit of global information that you may not realize is actually very important to your business - it's the US Stock Market. Now, if you're in China, Japan, India or the UK and you only do business inside your own country, you should c...

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The Business Maturity Index™ – Gauging Your Success article Nov 09, 2014

The Challenge

I do believe that any business needs a way to benchmark its overall maturity and I do not believe it is necessary for it to be relative to any other business. Of course if the measuring system you select can in fact help gauge your maturity relative to other businesses, especially if ...

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Business Agile Strategy Execution Defined article Jul 31, 2014

When it comes to the execution on the strategy you've laid out for your business, the old methods are sorely lacking in many ways. Much like the waterfall method of project management brought about the advent of agile project management, it's time for a paradigm shift for business strategy execution...

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Is Your Business Stuck Maintaining, Not Producing?

You're working harder than ever, but growth has stalled. You're so busy fighting alligators, you've forgotten your mission was to drain the swamp. It's time for a change.

The Invisible Barriers to Growth

Most businesses don't fail by design; they falter from neglect. They hit a plateau because they're missing the next level of business knowledge required to break through.

No Clear Roadmap

Operating day-to-day without a solid, well-thought-out business model that guides every decision.

Reactive Tactics

Relying on the same basic strategies: stop spending, cut costs, sell more, sell faster—without addressing the root cause.

Stagnant Operations

Failing to innovate, cultivate your culture, or refine your processes, leaving you vulnerable to competition.

"Running your business without a roadmap and strategy is simply maintaining a business... To get to the next level, you must have a roadmap and strategy that shows the clear path your business will need to follow."

- Getting To The Next Level

This Isn't Another Numbers Book.
This is Your Blueprint.

"Getting To The Next Level" is a culmination of over forty years of in-the-trenches experience, distilled into a practical, actionable guide. It provides the tools you need—without an MBA—to dismantle your business model, identify what's broken, and build a machine for systematic, sustainable success.

[Image: The Pyramid of Purpose and Value]

The core framework for aligning your business for success.

Peek Inside: The Pyramid of Purpose and Value

Strategy planning and execution on the planned strategy are what will ultimately determine the success of any business. An essential component of execution is the ability to effectively convey the structure of the organization and the planned strategy. By depicting all the key elements of your organization’s structure, strategy, and identity in a pyramid form, it becomes very easy to see the relationship of the layers and how they support each other.

  • The Culture: The essence of what your organization is at its heart. It’s the answer to “Who are we?” driven by your Vision, Mission, Values, and the critical Human Element.
  • The Compass: The clear and well-defined direction your business is headed. It defines your Products, Target Market, and the Operating Systems you rely on.
  • The Blueprint for Success: Where strategy is translated into measurable results. It details your Resources, Performance Measures, and the Roadmap & Strategy you will execute.

The power of the pyramid is that if it is built correctly it can clearly convey your organization’s structure, strategy, and identity in a way that everyone involved can understand with little extraneous explanation.

Don't Just Take My Word For It

See how the "Getting To The Next Level" principles have transformed businesses.

"Manuel's focus on process and statistics gave us a shared language and KPIs to streamline our entire operation. We're more efficient and profitable than ever."

- IT Service Company CEO

"We finally have foundational principles that unite our team. The guidance on managing human capital, sales, and service delivery has been invaluable."

- Small Business Owner

"His hands-on approach and practical advice cut through the noise. We have a clear roadmap and the confidence to follow it. Our growth is proof that it works."

- Agency Founder

[Image: Business Agile Strategy Execution]

The Engine of Execution: BASE

My innovation for the practice of business strategy cultivation and execution is to infuse and leverage the Agile Project Methodology. I call this innovation Business Agile Strategy Execution or simply BASE. As you systematically cultivate your roadmap and execute on strategy, leveraging the Agile Methodology, you continuously and incrementally move your business closer and closer to the next level.

This tool is the right size for small and medium-sized businesses and it does not have any special requirements for implementation. It allows you to take in the bigger picture of the entire organization and cultivate your business roadmap as if it were a detailed, ongoing living project.

"Strategy without Tactics is the slowest route to victory. Tactics without Strategy is the noise before defeat."

- Quoting Sun Tzu in Getting To The Next Level

This Book Was Written For You If...

[Author Headshot]

Your Coach and Guide: Manuel Palachuk

With over forty years in the trenches of the IT and service industries, Manuel isn't a theorist—he's a practitioner. He has owned, managed, turned around, and coached businesses across the globe. His expertise in process, systems, and efficiency is born from real-world challenges and successes. He wrote this book because he knows what it takes to get to the next level, and he's passionate about giving you the tools to do it yourself.

Stop Maintaining. Start Producing.
Get to The Next Level.

If you find you need help getting your business to the next level, I'm the coach that will take you to the gym, not just send you there. This book is your personal training plan.