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The Coach’s Playbook

My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level.

Sometimes however, I do find myself just blogging about things that need to be talked about, so don’t be surprised by what you find popping up here. I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!

The Need For a Good Business Strategy and Why It Matters blog Oct 14, 2018

Strategy is essential to the sustainability of a business. Formulating it might not be as exciting as leading people or marketing your products and services, but at its core, your business strategy is the beating heart of the entire organization.

The 2013 US Census reported that over 6 million...

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We Create Our Own Success blog Aug 05, 2018

I want to share a success story from one of my favorite and oldest clients and, more specifically, the owners of the company. These folks also happen to be what I consider close friends of mine. But I'm not sharing their story for the purpose of marketing and selling me or my services. I want to...

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Don't Forget To Take Time To Be Inspired blog Jul 16, 2018

I really just want to share a cool aha moment of inspiration.

This past week I had been literally spending every waking hour of the days working on a design for our new training program. Now I'm not a graphics artist but I'm also not without skills. However, I found myself stuck on a design that...

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How Many Endpoints Per Tech Make You Best In Class? blog Jan 01, 2018

A subject I've intended to cover for some time is the eternal question of "How many endpoints should my team be able to handle?" This and "How many tickets per tech should we go through in a day or a week?" To me, these are both process control questions that go to the heart of a system's...

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Tactics or Strategy - Only One Wins Races blog Oct 26, 2017

The simplest and most telling behavior of an organization that is without a true solid business strategy is that they spend the vast majority of their time focusing on the tactics of the business, and when asked if they have a strategy, they simply list the tactics they are focusing on. Tactics...

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Recognizing The Doom Loop blog Aug 20, 2017

I was having a discussion with a small business owner a few weeks back about how their business was progressing. The sentiment was this: We're making it through the day. I thought about it for a minute and then I began asking some probing questions, as I'm prone to do: What are the roadblocks and...

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Make Security a Core Competency, Not a Vertical blog Jun 29, 2017

No one on the face of the earth today who has access to an internet-connected device is unaware of cyber threats. It's now a very integral part of our lives, just like heat and fire. Think back to when you were young. You had to be educated at a very early age to be careful not to play with...

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Push Versus Pull Service Delivery blog May 25, 2017

A major consideration when adopting the Agile Service Delivery methodology is that it is a pull system and not a push system. This simply means that the team is constantly pulling work from the backlog versus it being heaped upon them as with conventional service delivery methods. Utilizing a...

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The Launch of the MSP Pro Academy blog Mar 28, 2017

After many years of brainstorming and collecting input for consideration, I'm finally ready to get the MSP Pro Academy launched. The intention is to build a learning and collaboration portal where anyone interested in training in the Information Technology Service Management (ITSM) discipline can...

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Championing The Cause blog Mar 07, 2017

If you've ever had the strange feeling that the efforts your team is working for are not fully supported by everyone on the team or even management, it's probably not unwarranted. All too often we have meetings where we discuss the path to success and then look around the room asking for buy-in,...

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Managing or Mentoring blog Jan 17, 2017

Do you remember when your business consisted of nothing more than you and your dog? Maybe even your spouse was involved. And then one day, it doubled in size because you hired your first real employee. How did you manage that person? Most likely, you tried to give them autonomy in how they...

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#Mannyisms - Inspirational Words To Live By article Dec 26, 2016

Many years ago, I wrote an article entitled Take Time In Your Life For Inspiration. In it, I make what is now my personal statement: I believe that everyone is capable of both being inspired and inspiring others. A most valuable trait is the ability to take time in your life to recognize when you...

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