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Pages from the Coach's Playbook

Welcome To Pages From The Coach’s Playbook

My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level. Sometimes however, I do find myself The Coach and his reflectionjust blogging about things that need to be talked about. So don’t be surprised by what you find popping up here.

Keep an eye out for the occasional Guest Blog or Guest Article because I do believe in keeping the content fresh and diverse.

By the way, if you know of someone who would like to share a blog or article here, please don’t hesitate to contact me.

I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!


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Managing or Mentoring

Posted by on Jan 18, 2017 in Blog | 0 comments

Managing or Mentoring

Do you remember when your business consisted of nothing more than you and your dog? Maybe even your spouse was involved. And then one day it doubles in size becasue you hired your first real employee. How did you manage that person? Most likely you tried to give them autonomy in how they operated and relied on their skills to get things done. At this stage, most small businesses get by through the heroic efforts of individuals. Fast forward to today where you may have anywhere from ten to fifty or even one hundred people in your organization.

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#Mannyisms – Inspirational Words To Live By

Posted by on Dec 27, 2016 in Article | 0 comments

#Mannyisms – Inspirational Words To Live By

Many years ago I wrote an article entitled Take Time In Your Life For Inspiration. In it I make what is now my personal statement: I believe that everyone is capable of both being inspired and inspiring others. A most valuable trait is the ability to take time in your life to recognize when you should be doing which.

I was recently reminded that people undertake actions or activities and they often don’t realize that what they are doing may actually help inspire others. In my most recent Coach’s Huddle with a set group of MSP’s from all over the US and one in Great Britain, I got a real big surprise.

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Communication Conundrum

Posted by on Nov 27, 2016 in Blog | 0 comments

Communication Conundrum

When I was young, if I wanted to talk to my best friend Randy without going over to his house or meeting him somewhere, I had only one choice – call him on the telephone. Of course, I could only call him if he had previously given me his phone number or if I knew the last name used for setting up the telephone account. You see, his mother remarried and she did not have the same last name as Randy. So if I did not know his mom or stepdad’s last name, I had no chance of getting his phone number from the operator (Information). Today, if I want to connect with someone, I have numerous choices of how to connect including email, phone, video, texting, online chat, social media, and even discussion forums. And I don’t even need to know the other person’s last name let alone their real name.

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ITSM – Information Technology Service Management

Posted by on Oct 31, 2016 in Blog | 0 comments

ITSM – Information Technology Service Management

A few years back I wrote an article on ITIL – Information Technology Infrastructure Library and I even interviewed an expert on the subject. ITIL has always been through of as the best practice library for big corporations but it is folks like myself who are trying to pull that curtain down all the way to the floor, as it were. We think that what ITIL has to offer is of great value to any size organization that intends to sell and deliver IT services.

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Compass Cross-check

Posted by on Sep 19, 2016 in Short Story | 0 comments

Compass Cross-check

As I’m writing my book Getting To The Next Level and rounding out the chapter on this thing I call the organization Compass, I put together an anecdote to help drive home the importance of getting it right. Besides being a sneak peek at more of the book before it releases, it’s a great compass cross-check everyone should read. Here it is:

In my book Getting To The Next Level, I cover a lot of ground in the discussion of the Compass segment of the Pyramid of Purpose and Value. I try to make it clear how the three levels – Products and Services, Target Market, and Operating Systems – combine to determine the direction in which the organization is going. They make up the compass and point where we are going as an organization. They determine who we will partner with and who we will build our relationships with.

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The Pyramid of Purpose and Value

Posted by on Aug 24, 2016 in Blog | 0 comments

The Pyramid of Purpose and Value

I’ve been meaning to blog about this thing I call the Pyramid of Purpose and Value for the longest time. Well, I ended up writing about it extensively in my book Getting To The Next Level, so I’m taking advantage of that and posting the introduction to the Pyramid directly from Chapter 1, What Does The Next Level Look Like? Here is the excerpt:

Strategy planning and execution on the planned strategy are what will ultimately determine the success of any business. An essential component of execution is the ability to effectively convey the structure of the organization and the planned strategy. For if the structure and the strategy don’t make sense, or are not properly communicated to everyone involved, no matter what level of the organization they are at, they won’t know where the organization is going or how they are to help it get there.

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Defining the Human Element

Posted by on Aug 18, 2016 in Blog | 0 comments

Defining the Human Element

By my definition, it is the most valuable intangible asset of any organization. The Human Element is the actuator, custodian, and perpetuator of the organization’s culture. It is the single most powerful determinant of success for a healthy and viable business. Only with a healthy company culture can an organization truly focus on next level innovation.

Let me explain and clarify the Human Element. In business, people are considered resources because they are in fact the brains and the brawn of the operation. In today’s global industries, brawn means everything from the ones assembling the robots to the ones programming and oiling them. We have a ways to go before there is no more heavy lifting whatsoever required in making a business run. The business function that deals with managing the recruitment, pay and discharging, etc. of people is formally called Human Resources. The Human Element is the innate skills, talent, emotion, drive and culture that only come from humans. The Human Element is what gives the organization’s Values meaning and it is the driving force that makes the Mission valid.

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Tapping Into The Marketing Development Fund

Posted by on Jul 25, 2016 in Blog | 0 comments

Tapping Into The Marketing Development Fund

Have you ever wanted to put on a small event to showcase or show off your product or services but just don’t have the budget? Then you should know about what is called the Marketing Development Fund or MDF for short. It is the term used for funds available from vendors and partners of products and services for the purpose of helping you market their products and services. Why would they do this? Pretty simple – if they can help you sell more of their products and services and gain themselves more exposure and recognition, well that has value.

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Help Desk, Service Desk or Call Center – Which is it?

Posted by on Jul 16, 2016 in Blog | 0 comments

Help Desk, Service Desk or Call Center – Which is it?

Are you running a help desk, service desk or a call center? And do you know the difference? I find it odd that so many small companies try to run some version of a help desk as if they had infinite technical resources like a call center. They say, “We want a real person to answer the phone when the client calls and it must be within four or five rings.” They have a tech or engineer answer the phone and get tied up for who knows how long, forsaking all they had been focusing on the minute before and completely interrupt driven. C’mon, you have three people working for you and twenty-five clients with over one hundred (if not hundreds of) users combined. A call center can answer the phone on the third ring and provide never-ending support, you cannot. So stop trying to. Figure out what your capability is and competencies are and map out a strategy that works.

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A Resistance Training Tip

Posted by on Jun 28, 2016 in Article | 0 comments

A Resistance Training Tip

I usually blog about things that are directly related to running your business, but I do have things related to exercise, relaxation, motivation, and just good old inspiration I’d like to share from time to time. Well, it’s that time. :)

I make it a point to eat right and exercise regularly to stay in shape and because I’d like to live to be 100 or so. I know very well that I won’t live that long, but I would do well to take care of this vessel as best as I can. Anyone who knows me knows that I love to jog and I practice marital arts. Well, I recently took up a practice that I really enjoy and it’s fantastic for both of these two passions.

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