March, 2017

The Launch of the MSP Pro Academy

The Launch of the MSP Pro Academy and the Indiegogo.com Funding Campaign By Manuel Palachuk After many years of brainstorming and collecting input for consideration, I’m finally ready to get the MSP Pro Academy launched. The intention is to build a learning and collaboration portal where anyone interested in training in the Information Technology Service Management (ITSM) discipline can find an authoritative source for quality training. I imagined the site should also provide the most important Business Management skills related to running a successful IT or Managed Service business. The best part about this site launch is that it allows me to begin collecting input and direction from those who are interested in the content and will be consuming it. It also makes sense to get it crowd funded to allow me to start it right with the best content and platform possible. I look forward to what the participating community helps me develop here. I know it will be excellent! If you watch the site and follow the campaign, you’re going to see it mature and develop right before your eyes. It’s launching with simple mock-up content but largely reflects what I have in mind for the site. I maintain that I’m always willing to take time to talk to inspired and motivated entrepreneurs who are trying to get to the next level. Well, right now I’M the one who’s motivated and inspired, and I’m going to take this to the next level. So I’d love to hear anyone’s constructive input and even their critiques as it moves forward. What is the next step? The Indiegogo campaign will start shortly after the go-live date, so please bookmark this site and check back often to see how things are progressing. The targeted go-live date is April 11, 2017. You can also find this blog as the initial seed blog on the MSP Pro Academy website....

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Championing The Cause

Championing The Cause Are You Supporting The Efforts or Hindering Them? By Manuel Palachuk If you’ve ever had the strange feeling that the efforts your team is working for are not fully supported by everyone on the team or even management, it’s probably not unwarranted. All too often we have meetings where we discuss the path to success and then look around the room asking for buy-in, but once the meeting is over the follow-through just isn’t there. When this happens, the path to success is more of a forest covered in brush and all you have is a pocket knife. As the saying goes, good luck with that. The worst case scenarios I’ve seen occurs when top-level management states they are willing to give the endeavor a try or see how it goes, fully intending to be a champion of the effort or plan, but in reality, they are in fact not. This is the worst because they are not only fooling themselves that they have bought in, but they are also either intentionally or unintentionally fooling their own team. Can you think of a better way to waste company resources than to be half-ass committed to an endeavor? How can you tell if management is not really championing the idea? It’s actually pretty simple. Listen to what they say about the initiative and pay attention to their sentiment. There will be a noticeable negative sentiment in their words and reactions. They will question the validity and strength of the initiative openly as if questioning whether it should still be pursued. Sometimes they are subconsciously looking for support in their efforts to doom the endeavor. I’ve even seen managers and owners treat initiatives they personally brought to the team as if they were an undesirable stepchild. If the top-level people are not championing the cause, it’s not going to go anywhere. If the owners and managers don’t believe in it, it’s going to die a horrible death. If you’re a manager or owner and you’re doing this, stop it now. Stop wasting your precious resources and everyone’s time. If you don’t buy in for whatever reason, or you’re just not willing to fully commit to a low probability of success endeavor, don’t pretend to. It’s like trying to train a pig to sing. It’s pointless and it just annoys the pig. What is at risk for you as...

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