August, 2013

Always Have Box Seat Tickets On Hand

About 25 years ago, I worked for a manufacturing company in Portland, Oregon. The owner had box seats for the Portland Trailblazers basketball team. It didn’t take me long to figure out that some of the employees there would literally throw down for a chance to get that week’s tickets. Of greater value was that they were willing to do some amazing work for the tickets, too. If you got that week’s tickets, your status on the floor was instantly elevated regardless of who you were. It is a perk that cannot be underestimated in its ability to not only motivate people, but also instill a culture that says, “We want to show you that your dedication and efforts mean a great deal to the company.”

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The Power of The Widget

If you’re in the service industry in pretty much any fashion, Time is your widget. It’s your pizza, shoe, car, chocolate bar, dress, lemon, nut. bolt, or screw. My personal stand on this is hard line and straightforward: If you fail to count and track your widgets, no matter what business you’re in, you cannot prove at any point that you’re actually making money. And at some point, your business will fail. I believe this to actually be a major axiom of the service industry.

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