July, 2013

Agile Service Delivery Defined

Agile Service Delivery releases your service department from the constraints of conventional service delivery and allows your entire team to function with a level of autonomy far superior to those still preached by your PSA solution providers. I have been using the term Agile Service Delivery for years, and I have been coaching other companies in these methods with great success. I realized I should start documenting and defining the methods and principles so that they may be further revised and clarified. I’d like to share with you everything I’ve surmised to this point. My hope is that you can gain from it in some way, and if you’re so interested, may contribute in even some small way. The future is ours to write, and if we’re the authors, let’s get to it.

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